Imagine someone who’s just missed a plane, had an important call cut out, or can’t get money out of their bank account. There are certain classes of app where an unexpected error can cause a lot of stress: transport, telephony, and finance all spring to mind. What seems fun and light-hearted in your office may read very differently when you’ve just ruined somebody’s day. You need to think about how somebody will be feeling when something goes wrong. Will it work if I try again? Do I have a ticket for my return journey? Should I call support? Or is this ticket completely hosed?īe very careful about humourous error messages.
I was worried that I was about to miss my train, and annoyed at having to buy a replacement ticket – and the cutesy error message felt like somebody was trivialising my troubles.Īnd the explanatory text is completely useless: “Token not provided in guest headers.” I have no idea what this means, or what I can do about it. “This is awkward” is what you say when two people show up to a party in the same outfit this was far more than that. They could take my money! They just couldn’t give me a ticket.įrustrating as this was, it was made far worse by the error message. Normally this works fine, and I buy the ticket on my way to the station.
MYMONEY MYWAY COM CODE
First I buy the ticket, then I download an e-ticket with a QR code that I scan at the gates. I had to get a train ticket today, which is a two-step process.
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